Royal Mail Scam Alerts

Royal Mail tell us that these are the current scams that they are aware of that look like they have been sent by Royal Mail, but are in fact fraud or phishing scams. Please do not click on any of the links in these emails and be vigilant if you receive a communication which you aren't sure about


Text message states there is a package that needs to be re sheduled and asks you to press on a 'bit.ly' link.
The link takes you to a scam site asking for payment.
Do not click on any links or enter any details.

Email subject: Your package could not be delivered on 07/12/2020 (the date will change)
Sender: Royal Mail Group Ltd, various email addresses may be used including This email address is being protected from spambots. You need JavaScript enabled to view it.
The email informs you that your package could not be delivered due to no custom duty being paid.
Do not click on any links or enter any details

Email subject: We attempted to deliver your package at 09:35
Sender: RoyalMail Delivery, various email addresses are used
The email informs you that you have missed a package delivery from HMRC Revenue & Customs and gives a link to reschedule the delivery.
Do not click on any links or enter any details.


Email subject: Royal Mail: Notice on your Delivery
The subject, sender, date and link may change.
The email links to SurveyGizmo site, and asks for your email and password.
Do not click on any links or enter any details.

Text message states there is a package that needs to be rescheduled and asks you to press on a 'bit.ly' link. The link takes you to a scam site asking for payment.
Do not click on any links or enter any details.

Telephone scams received by Neighbourhood Watch members
Voice mail supposedly from 020 3276 9589.
The voice mail said they were HMRC and threaten if do not press 1 on my phone a warrant would be issued and I would be arrested shortly!

Someone received a telephone call saying it was his bank to tell him they suspected he had been scammed and sixteen hundred pounds had been taken from his account. He asked how he knew that they were genuine and were in fact from his bank, they told him to look at the phone number they were ringing from and check it against the bank number on the back of his own card. He did this and the numbers were the same they also said they would send him a code number to use. From what I understand he used this number which seemed to be what they needed to actually take the money.

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The next step to avoiding scams is to know how to protect yourself. While some of these are good advice in general, many are aimed at keeping you safe online:

• Avoid any unexpected contact. Any phone calls, letters, emails or people knocking on your door should be ignored.
• Never give out personal information. This can be used to steal your identity and access accounts.
• Keep operating system and virus protection software up-to-date. Don't ignore updates as these can often include patches to protect against new kinds of scams, viruses and ransomware. This goes for mobile devices as well.
• Make sure all accounts have a strong password. Don't use the same password for multiple accounts and change them regularly.
• Don't make any advanced payments until you are sure the company you are dealing with is legitimate.